CloudSol Lights on Enterprise Application Maintenance Support

In a line-item budget, lights on is a descriptor for expenditures that are absolutely necessary for maintaining a company’s critical business operations. Lights on differentiates a “need” from a “want.”

The CloudSol Enterprise Application Maintenance Support Services bring business relevant application maintenance support using Hybrid Onsite & Offshore methodology for ongoing application and maintenance of heterogeneous products: dBase, EDMS, Microsoft, Oracle and SAP.

Business Verticals: Manufacturing, Health Care, Retail, Sea Food Process, Oil & Gas, Banking & Finance, Shipping and PSUs.

Value Added & Cost Effective Solution

  • Product Enhancements
  • Production Support (Hyper Care / Infant Care / Steady State)
  • We Provide all types of Support Level (L1 / L2 / L3 / L4)
Phase
  • Secondary Support

  • Primary Support

  • Steady state Support

Ativities
  • Support for lower priority tickets

    Understand resolution of higher priority tickets

  • Support for Higher and Lower Priority Tickets

  • Application Enhancement Lifecycle

    Production Support L3 & L4

Deliverables
  • Incident Management Status Reports

    Customer Satisfactory Index Report

  • Incident Management Status Reports

    Customer Satisfactory Index Report

  • Incident Management Status Reports

    Customer Satisfactory Index Report

Application Maintenance Service

  • Boot Camp Training for Project Team
  • Global AMS Best Practices & ITIL Process Alignment
  • Transforming loosely defined SLA into Achievable SLA Structure
  • KEDB / KMDB Trouble shooting Process
  • On-Demand SME Talent Pool
  • Early Risk Identification & Mitigation
  • 24×7 Service & Support Team
  • Project Metrics: Time, Cost & Quality – Monitor & Control
  • Greater ROI